Terms & Conditions

Ownership of the goods will remain with Winkleigh Timber until such goods are paid for in full. Winkleigh Timber reserves the right to remove any or all goods not paid for in full, whether they are FIXED OR UNFIXED.

Placing your order

Stock items – goods usually held in stock or with a 6-8 week lead time.  These can be ordered and paid for prior to delivery/collection.

Bespoke/ Alteration Orders- goods made specifically for you (including all worktops windows and doors).  Goods made to order cannot be cancelled unless, (by the discretion of the manager) manufacture has not yet commenced.

Before placing your order, please double check that the items of furniture will fit through any passages and doorways.  Please note, we deliver to the ground floor ONLY.

Measurements

All dimensions specified by us are approximate due to the items being hand made and within a tolerance range.

We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier.  You must notify us at the earliest opportunity if a small change in size makes the item unusable.

Samples

All descriptions, images (both in print and on the website) and samples of our goods are for the purpose of giving an approximate representation of the goods only.

Product Specification

We endeavour to display as accurately as possible the colours of our products that appear in our showrooms, on our website and other promotional materials.  We cannot guarantee the complete accuracy of the pictures or photographs that are shown.  Many conditions such as monitor settings and batching can affect the colouring of items in a picture.  If you are concerned about the finish of any item, please do not hesitate to contact us.

Furniture, Doors & Windows

All of our furniture is hand made from both reclaimed and new timbers therefore appearances will vary from piece to piece.  We do not distress our timber to look great – we use distressed timbers that already look great!  You will find original nail holes, saw marks, wood splits, wood filling and knots.  Colour tones vary creating an authentic look.  Wood filler may be used to cover nail holes particularly in the new oak furniture.   Please remember, wood is a natural product and it will take time to settle – your furniture will most likely be going from a cold factory into a warm, heated house so please do expect some movement until it acclimatises.

Natural Flooring Products

1. SHADE VARIATIONS – All wood and stone products are a natural product therefore there will be variations of the colour on each tile or wood piece.  Samples are submitted as a representative of a type and colour.  Tiles supplied in a consignment may vary from such samples.  We also display our products in our showroom often in large areas to give a better impression however, there is no guarantee that any floor will be identical in shade, colour or texture.  Winkleigh Timber cannot accept any claim based on the above.
2. THICKNESS – Natural flooring materials may differ in thickness from tile to tile and also within an individual tile.  Also some tiles will have a natural undulating appearance.  Winkleigh Timber cannot accept any claim based on the above.
3. CHISEL MARKS AND CHIPPED EDGES – These are characteristics of natural flooring as is minimal surface flaking which can be removed with a stiff brush.  Winkleigh Timber cannot accept any claim based on the above.
4. ALL CUSTOMERS – should allow up to 10% wastage factor on all natural flooring and roofing slate due to breakage in pallets however, this wastage can be used in cuts during the fixing process.
5. LARGE GREY SLATE FLAGSTONES – can oxidise when they come into contact with moisture so giving them a brown, rustic look which is natural iron in the slate itself.  Winkleigh Timber cannot accept any claim based on the above.
6. TERRACOTTA – Clay made into tiles by man or machine, sometimes a combination of both.  Terracotta contains natural earth salts which can appear on the tiles surface – this is all part of the products character.  Terracotta tiles can have fissures or chips in the tile, this once again is part of the natural character.  Some handmade terracotta tiles may have sharp edges when they have been cut in production.  These edges can be improved by lightly sanding before laying.Terracotta will vary in shade and colour.  We display our terracotta in large floor areas within our showroom, these floors have been in-situ for a long period of time and therefore give an aged and lived in appearance.  Therefore, when terracotta is first linseed oiled and waxed it will give a new shiny appearance and it will not bear any resemblance to our showroom floors.  Given time and waxing, your floor should develop an aged and lived in appearance.  Winkleigh Timber cannot accept any claim based on the above.Please measure carefully when ordering as Winkleigh Timber is not able to accept any returns unless faulty.

   Faulty goods must be notified within 3 days of delivery.

   Deposits on flooring and all hard materials are non-refundable due to the handling time when processing and palletising materials ready for delivery or collection.

   Pricing & Payment

   All prices and charges quoted on the website are quoted in POUNDS STERLING.All product prices are excluding vat and delivery – vat is calculated and added at the checkout.   Delivery charges will be notified and applied once location and product weight is obtained.

   The price of goods shall be the price in force at the time you place your order.  We reserve the right to update our price list from time to time without providing specific notice to you.

   Our terms are strictly payment prior to delivery.  We can accept a cheque payment, goods will be released for delivery once the cheque has cleared.  We also accept all types of major credit/debit cards however, we do not accept American Express.

   A 50% deposit will be required on all bespoke goods and on any alteration of goods with final payment to be paid upon completion of the job.  Deposits on flooring and all hard materials are non-refundable due to the handling time when processing and palletising materials ready for delivery or collection.

   We will advise you if your payment details cannot be authorised for any reason or if your cheque has failed to clear.  We will then arrange for payment to be made by another method.

   For security and protection any refund given will be given by the same method which the payment was made by.

   We reserve the right to cancel an order and refund a deposit at any time.

   Delivery

   We do not undertake to deliver or collect any loads over roads or other ground which we consider to be unsuitable.  If a vehicle is used for performing our contract with a customer, delivers or collects a load to or from a place situated off a hard roadway, the customer is to be solely responsible for any accident or damage resulting in consequence.  We may also reserve the right to refuse delivery to any site with unsuitable access, it will then become the customer’s responsibility to arrange alternative transport.

   In order to maintain the quality of our service we like to use our own delivery service whenever possible.  You will be contacted to arrange a convenient day for delivery.  In order to keep costs down we use a one man delivery therefore, you will need to arrange someone fit and able to assist the delivery driver.  If this is a issue then we can arrange a two man delivery for an additional fee.  If a delivery is required urgently or if it is beyond our limitations we will sometimes use a courier.  When we use a courier your goods are well packaged and loaded securely on a pallet (all furniture is bubblewrapped and encased in an MDF box where possible to reduce any risk of damage.  The courier driver will only deliver kerbside so please make arrangements to carry your goods into the house.  A signature will be requested upon delivery.  All goods must be inspected for quality and quantity upon receipt, any problems must be notified within 24 hours.

   Whilst we make every effort to adhere to lead times, we are occasionally subject to delays due to illness and unforeseen circumstances.  Winkleigh Timber Ltd and Winkleigh Pine Furniture cannot be held liable for any delay in delivery beyond our control.

   Cancellation & Returns

   Should you wish to cancel your order, you may do so in writing by post, email, fax or telephone.  If a bespoke or altered product is already in manufacture then we have the right to withhold your deposit.

   In the unlikely event that you wish to return an item please do contact us within 14 days from delivery.  We will accept a return as long as the goods are in the same condition as delivered to you.  You will be responsible for returning the item.  Should you require us to collect the item from you there will be a charge or alternatively, you can return it to our warehouse by your own transportation.  Should an item be returned with damage or staining then we will charge you for the reduction in value.  A refund will only be issued when we are satisfied with the returned goods.

   Bespoke Products – Products made or altered specifically for you cannot be refused, returned or refunded unless they have been accidently damaged by us in the course of transit.

   Product Care

   Stone – All natural products, including any polished stone are porous to a certain extent and should be sealed or impregnated.  Please enquire within for the relevant treatment for your stone or wood.

   For furniture care, please refer to our care leaflet or the advise on our website.

   Flooring Installation

   The installation process is CRITICAL!  We would always recommend installation by a professional tile fitter or carpenter.  One who is familiar with the various products and techniques employed to fix, seal and finish in order to realise the beauty of natural materials.  On all types of flooring, please make sure you have the correct fixing adhesives for your floor.  We can only supply fixing products by what you say your floor condition is.  Winkleigh Timber does not lay floors therefore, at no time can we visit a site to look at the condition or suitability of your floor for the adhesive and product we are supplying.  It is therefore imperative that you or your installer ensures that you have the correct product for fixing.

Site Content And Discliamers

Every effort is made to ensure the complete accuracy of our website however, some prices/details contained on the website may change from time to time and it is possible that errors may occur.  We will do our upmost to ensure that any errors are rectified at the earliest opportunity but we cannot take responsibility for any losses occured.

Applicable Law

Our showrooms and website are operated within England.  According to the laws of England and Wales govern claims relating to, including the use of our website and the materials contained therein.  If you choose to access our website from outside England and Wales then you do so on your own initiative and you hereby agree that in the event of a dispute between us and you the laws of England and Wales apply at all times.

Privacy Policy

Winkleigh Timber Ltd and Winkleigh Pine Furniture takes information about you in order to respond to your queries/orders.  We do not pass any information on to third parties or share it with affiliates.  For further details please see our Privacy Policy Page.